digital ticket system
Welcome to the digital ticket system!
Due to the ongoing COVID-19 pandemic, visits to the museum are restricted until further notice. The health of the visitors and staff of the URBAN NATION Museum is our highest priority!
In order to avoid long waiting times in front of the museum, a digital ticket system will be available from the reopening onwards, with which free time slot tickets can be booked for the visit.
Before making a reservation, please read our information on booking, privacy policy and our COVID-19 measures on this page carefully!
Good to know – the main facts for your visit
- Access to the museum is available with and without a time booking ticket. However, we recommend that you take a time ticket, as we are currently still limited in the number of visitors.
- A maximum of 50 people can be admitted per hour or part thereof, the maximum time spent in the exhibition is 60 minutes.
- All visitors must register on site with their contact details.
- Access to the museum is only permitted with a medical face mask or a particle filtering half mask (FFP 2 masks).
- A maximum of four digital tickets can be booked by the same person.
- Guided tours are not possible for the time being. Admission of groups of up to a maximum of 10 people (adults) and 15 people (pupils/students) must be requested in advance by email.
There is no compulsory testing for visiting the museum
HYGIENE MEASURES:
- Wearing FFP2 masks is compulsory for visitors* aged 14 and over throughout the visit; children aged 6 and over must wear a medical mask. Please also note that we have adjusted our opening hours.
We ask for your understanding for these measures, which enable us to reopen the URBAN NATION Museum within the framework of the current regulations of the Berlin cultural administration.
Should the Berlin-wide incidence value rise to a value above 100 per 100,000 inhabitants, we will be forced to close the URBAN NATION Museum again to visitors.
We are looking forward to your visit!
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- Your Support How you can support us
- Privacy Policy Information about your personal data
- Booking How to book a ticket
- Covid-19 Our measures to keep you safe
Your Support
URBAN NATION is an initiative of the non-profit foundation Berliner Leben. Its aim is to promote the creative exchange between artists and Berliners.
Admission, various events and booking of tickets for visiting the museum are free of charge.
If you like this service and if you would like to support us for future projects, then we would be very happy!
Purpose: “Donation Berlin Life Foundation”
Note: We issue a donation receipt for donations of over 200.00 euros. Please send us the corresponding payment receipt with the keyword “donation receipt” to: info@stiftung-berliner-leben.de
Privacy Policy
Notes on data protection
According to Art. 13 General Data Protection Regulation (GDPR) for the mandatory follow-up of contacts within the meaning of SARS-CoV-2 Infection Protection Ordinance.
Responsible organisation and contact details
Berliner Leben Foundation – non-profit foundation under civil law. Alt-Moabit 101 A, 10559 Berlin, phone: 030 4708-2411, E-Mail: info@stiftung-berliner-leben.de
Purpose of data exaltation
For the purpose of contact tracking, guest management (to avoid long waiting queues) and the traceability of infection chains for the case that at the time of your visit, a person is ill, suspected of being ill, suspected of being contagious or eliminated within the meaning of Infection Protection Act, we collect the following personal data from you:
surname, first name, e-mail address, telephone number, period of your stay.
The legal basis for this is Art. 6 Para. 1 lit. c GDPR in conjunction with Section 3 of the Berlin SARSCoV-2 Infection Protection Ordinance.
Your data will only be used for the purpose of contact tracking and not for others
Purposes such as advertising. Your data will only be transmitted to the responsible health department if there is a corresponding temporal and local connection with your visit to us for the purpose of contact tracking. With us, only the following internal recipients have access to your data: Employees of the Berliner Leben Foundation.
Retention period
Your data will be destroyed four weeks after your stay. You are not required to provide your data, but you cannot be granted access without entering your contact details. As the person affected by this data processing, you have the rights of the data subject DS-GVO, in particular you have the right to information about your data and their correction, deletion or restriction of processing. You can also contact a supervisory authority, for example the Berlin data protection officer and
Freedom of information (datenschutz-berlin.de), complain.
Booking
1. A booking must be made by 11:59 pm the day before you want to visit the museum (e.g. a booking for April 4th, 2021 must be made on April 3rd, 2021 by 11:59 pm)
2. Please first select a date on which you would like to visit the museum
3. In the second step, please select one of the available time slots – currently, the duration per time slot is 60 minutes
4. You can book a time slot for a maximum of three people per booking (you + 2 more persons)
5. After you have entered and sent all further data (surname, first name, telephone number), you will receive a confirmation email – please check your SPAM mailbox if necessary
6. The confirmation mail serves as your ticket. Present it at the reception desk of the URBAN NATION Museum during your visit (digitally or printed)
7. Please make sure to arrive on time to attend your booked appointment! Due to the limited number of visitors allowed inside the museum, your ticket will expire if you are more than 10 minutes late
8. If you can not show up, please cancel your booking. You will find a link in your confirmation email.
Covid-19
We would like to point out that visitors who have had contact with someone suffering from COVID-19 in the last 14 days or who themselves suffer from an upper respiratory tract infection are not allowed to visit the museum or participate in events.
Access restrictions
In order to fully comply with the distance requirement, a maximum of 50 visitors are allowed to stay in the museum at the same time. The number of visitors is carefully counted by the staff on site.
Mouth-nose protection (FFP2)
You have to wear a medical face mask or a particle filtering half mask (FFP 2 masks) when you visit the museum! Otherwise we have to deny your visit at our museum, if you are not wearing a mask. Everyone’s health comes first!
But we have a small contingent of disposable masks in stock and would be happy to provide them for a fee of € 2.00.
Hygienic measures
Before and after visiting the museum, visitors have the opportunity to use the disinfectant provided free of charge at the entrance of the museum.
In addition, door handles and other frequently used items in the museum are regularly and carefully disinfected.
Group visits
As long as you all live in the same household, you are welcome to come over as a larger group.
Please understand that we do not guarantee that everyone of the group can enter the museum at the same time. Groups cannot be registered in advance.